Shipping Policy
This Shipping Policy outlines the guidelines and procedures for shipping products to our valued customers.
Please read this policy carefully to understand the terms and conditions regarding shipping services provided by our company.
Shipping Methods and Timeframes:
We offer various shipping methods, but the majority is over night for Urban NZ North Island , 2 day for South Island and 3-5 day for Rural delivery for Nationwide
The estimated delivery timeframes for each shipping method is above, but please note that delivery times may vary depending on factors beyond our control, such as weather conditions, or unforeseen delays by the shipping carrier.
Shipping Rates and Charges:
The applicable shipping charges will be displayed during the checkout process or communicated to you by our customer service team.
In some cases, we may offer free shipping promotions or discounts. Please refer to the specific terms and conditions of any ongoing promotions or offers.
Shipment Tracking:
For most orders, we provide shipment tracking information to allow you to monitor the progress of your package.
Once your order has been shipped, we will send you a shipping confirmation email with the tracking number and instructions on how to track your package.
Please note that tracking information may not be available immediately after the shipment is processed. It may take some time for the tracking status to be updated by the shipping carrier.
Shipping Address:
It is your responsibility to provide accurate and complete shipping address information during the checkout process.
Please double-check the shipping address before finalizing your order to ensure that it is correct and up to date.
In case of an incorrect or incomplete address provided by the customer, resulting in a failed delivery or a package being returned to us, we may need to charge additional shipping fees to reship the package.
Lost or Damaged Packages:
In the unfortunate event that your package is lost or damaged during transit, please contact our customer service team immediately.
We will work with the shipping carrier to investigate and resolve the issue as promptly as possible.
In cases of lost packages, we may offer a replacement or a refund, depending on the outcome of the carrier's investigation.
For damaged packages, we may require photographic evidence or other documentation to process a claim with the shipping carrier.
Shipping Policy Updates:
This Shipping Policy is subject to change without prior notice. We encourage you to review this policy whenever you make a purchase or use our shipping services.
Any updates or modifications to this policy will be effective immediately upon posting on our website or other communication channels.
If you have any questions or need further assistance regarding our shipping services, please don't hesitate to reach out to our customer service team. We are here to help ensure a smooth and satisfactory shipping experience for you.
